Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Ainele.com

PERSONAL INFORMATION WE COLLECT

When you visit Ainele.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information." We collect Device Information using the following technologies:

- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. To learn more about cookies and how to disable them, visit http://www.allaboutcookies.org.
- "Log files" track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you navigate the Site.

Additionally, when you make a purchase or attempt to make a purchase through Ainele.com we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information". When we talk about "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and where in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store; you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site; you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/ You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-it-works.

You may opt out of receiving targeted advertising: If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customer service info@ainiele.com or by phone at +1 3478241073

Get to know our history!

Ainele was born from a personal and transformative story. After facing a challenging episode of mental health, our founder was inspired to create more than just a brand; a movement. Ainele was conceived with a clear purpose: to offer a comfortable and safe space through each piece of clothing designed, especially with the well-being of the wearer in mind.

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Fashion with a purpose!

Do you have a long day of remote work, brunch with friends and then pilates class? Ainele is there, offering you the comfort and functionality for each of those activities. Do you feel well, want to go for a walk and then workout? Ainele has you covered. Is it not your best day and you just want to be comfortable without feeling disheveled? Ainele is there too.

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Meet Naty!

I'm Natalia Ruiz, founder of Ainele, a brand born in Colombia and now based in New York. After studying and living in Boston and New York, I always knew I wanted to create something that connected with my roots and, at the same time, offered something unique. During a difficult time in my life, I realized how important it is to feel good about what you wear. I wanted to find clothes so comfortable that, even on the most difficult days, I would be motivated to leave my pajamas and start the day feeling better about myself.

I thought that if comfortable clothing helped me, it could also help many other women. That's how Ainele was born, a brand that combines style and well-being, designed to accompany you in every moment of your day. Our garments are carefully designed with an ingenuity that seeks to offer the support you need, without compromising comfort. Every detail, from the cut to the materials, has been thought out to achieve a perfect balance between softness and firmness, giving you the confidence to move with total freedom and comfort throughout the day.

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