FAQs

How can I place my order?

Choose the product you want, click the "Add to Cart" button and follow the simple steps to complete your order.

We will let you know when we have finished preparing your order!

2. How long will it take for my order to be shipped?

Orders typically ship within 5-7 business days. For international orders, transit will take an additional 1-2 weeks.

3. My tracking number doesn't work

Tracking numbers may take 1-3 days to show up in the carrier's system occasionally the carrier may miss an order. If the tracking number is not working within a few days. Please contact the carrier in case of emergency.

4. I need help with a delayed order

Orders typically ship within 5-7 business days, transistors for international orders may take an additional 1-2 weeks.

5. What type of payment do you accept?

We accept Visa, MasterCard, American Express, JCB, Discover, Diners club, Apple Pay.

6. When will my card be charged?

Right after your order has been placed successfully.

7. 7. Is my personal information secure?

We adhere to the highest industry standards to protect your personal information when you shop.

Your credit card information is encrypted during transmission using Secure Sockets Level (SSL) technology, which is widely used on the Internet for payment processing. Your credit card information is only used to complete the requested transaction. We do not store this information. We always strive to keep customer information private and secure.

Get to know our history!

Ainele was born from a personal and transformative story. After facing a challenging episode of mental health, our founder was inspired to create more than just a brand; a movement. Ainele was conceived with a clear purpose: to offer a comfortable and safe space through each piece of clothing designed, especially with the well-being of the wearer in mind.

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Fashion with a purpose!

Do you have a long day of remote work, brunch with friends and then pilates class? Ainele is there, offering you the comfort and functionality for each of those activities. Do you feel well, want to go for a walk and then workout? Ainele has you covered. Is it not your best day and you just want to be comfortable without feeling disheveled? Ainele is there too.

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Meet Naty!

I'm Natalia Ruiz, founder of Ainele, a brand born in Colombia and now based in New York. After studying and living in Boston and New York, I always knew I wanted to create something that connected with my roots and, at the same time, offered something unique. During a difficult time in my life, I realized how important it is to feel good about what you wear. I wanted to find clothes so comfortable that, even on the most difficult days, I would be motivated to leave my pajamas and start the day feeling better about myself.

I thought that if comfortable clothing helped me, it could also help many other women. That's how Ainele was born, a brand that combines style and well-being, designed to accompany you in every moment of your day. Our garments are carefully designed with an ingenuity that seeks to offer the support you need, without compromising comfort. Every detail, from the cut to the materials, has been thought out to achieve a perfect balance between softness and firmness, giving you the confidence to move with total freedom and comfort throughout the day.

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